Today there are a lot of people in the market of rebuilding diesel engines. If you ask they all have a story as to why their engine is the best. You will hear things like we have the best equipment, we use the best parts, we have the most experienced people, we live and breathe diesel, we have the longest warranty, we have the lowest price, we have the fastest truck with the most power and on and on.
What they won’t tell you is that equipment is only as good as the guy running it, they use jobber parts because there is more profit margin, they have auto mechanics not licensed diesel mechanics, they breathe diesel – we don’t think so, there are more ways to get out of a warranty than there is in honoring one, the low price is only to get you in the door then watch out and as far as fast trucks with the most power, who cares? They usually didn’t build that fast truck themselves but they sure are quick to call it their own.
So where do you go and who do you trust? First how long has the shop been in business and second are they really the knowledgeable professionals they claim to be. When your asking questions is the representative able to answer you quickly and accurately so you understand or do they skirt around, confuse you with BS and you come away still unsure. Do they really put in the good quality parts or did they source some off shore knock offs. Does the mechanic really have a diesel ticket or do they just think they do because they studied Google and YouTube. Finally if there is an issue will they make it right or give you a bunch of excuses and show you out the door?
XL Mechanical Service Ltd. has been in the diesel business 36 years and our senior master mechanic has 45 years in the automotive and heavy duty diesel repair industry. We are Cummins diesel trained, certified and licensed and we only work on Dodge trucks with Cummins engines. When you call us you will speak with an actual mechanic that will be working on your vehicle rather than someone at the front desk that knows nothing and cares even less. No work is ever done unless authorized and you will fully understand why the repair is required, what will be involved and how to prevent failure in the future. Furthermore we educate truck owners on what their specific trucks maintenance and preventive maintenance requirements are. We build all our engines to meet and/or exceed Cummins recon specifications with all the latest improvements incorporated into every build. We only install Cummins OE parts and we pride ourselves in our knowledge of the product and the expertise of our work.
We have seen just about every way imaginable that truck owners get taken advantage of, from engines that blow up shortly after rebuild, to oil burners, oil leakers, repeat failure, bad workmanship, failed parts, incorrect repairs, un-necessary repairs, a low estimate followed by a huge bill, the list is endless.
These shops come and they go but one thing remains the same, they all do poor work and charge plenty for it. Most times their big hourly labor rate is for unqualified personnel working on your high end diesel truck and you are not even aware of it. If you looking for quality, old school customer service and repair, that’s what we provide and those values will never change. Call us for all your Dodge truck / Cummins engine repair needs.
